Exchange & Refund Policy
Exchange & Refund Policy
Last updated: August 2026
Your satisfaction is our priority. If you are not happy with your purchase, we are here to help.
Return & Exchange Window
You have 7 days from the date of delivery to request a return or exchange.
Conditions for Return/Exchange
- Item must be unused and in its original packaging
- Item must not be damaged due to misuse
- Proof of purchase (order ID or receipt) is required
Non-Returnable Items
- Items that have been used or opened (for hygiene reasons, especially baby products)
- Items damaged due to customer mishandling
How to Request a Return or Exchange
Contact us via our Contact page within 7 days of receiving your order. Provide your order ID and reason for return. Our team will guide you through the process.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately with photos and we will arrange a replacement at no extra cost.